The Good and the Bad About Paid and Free Load Boards

According to Owner Operators – how load boards make our lives easier and harder

This is the first part in a series about how the paid and free load board system affects carriers, brokers and dealers.

Load boards are what make the world go round for most owner operator car haulers, especially new ones. As the first truly popular online load board, Central Dispatch made the auto transport business accessible for carriers, brokers and even some dealers. After its inception in 1999, anyone could create a car hauling business or brokerage and become profitable by finding or brokering loads through Central. Many load boards came after Central, but none have beaten it’s influence.

While load boards have improved and connected the industry, some industry professionals would say that the load board system has simultaneously aided in lower pay and worse conditions for carriers.

We talked to some owner operators for their opinions on the Good, the Bad and the Wants of each load board. For the purpose of this series, most load boards fall into two categories: broker owned/ free load boards, and Central Dispatch.

Central Dispatch


Overall, Central Dispatch seems to be a necessary evil for owner operators; a hurdle to overcome before creating lasting broker or dealer relationships to fill their trailer. All of the available loads and the route planning is there, but paying over $1,000 a year for the service is hard, especially when many things could be changed that would improve the experience dramatically.

Central Dispatch Pros Wants and Cons comparison chart versus free load boards

Broker and free load boards:


Broker owned load boards are generally free, and seem to be a dime a dozen. We’ve grouped them all here, because most carriers see them all as secondary to Central Dispatch. The major 5 at the time of this piece are: CarsArrive, MetroGistics,, Ready Logistics (a.k.a. 1Dispatch) and United Road.

Overall, broker-owned and free load boards are easy because they are free, but have a host of problems, from strict operating requirements to speed of payment, load availability and required load processing apps.

Operating Requirements

CarsArrive requires 3 months of an active authority and minimum $1 million in liability insurance.

Load availability

car haulers love super dispatch, download the free Super Dispatch app. Free Load boards vs. Central Dispatch ad

Click on the photo to download the FREE Super Dispatch app

CarsArrive, and MetroGistics have far fewer loads than Central Dispatch, and to many Owner Operators, that means they will rarely use them.

United Road consistently boasts the most loads of any free load board, but many are double posted to Central Dispatch.

App Functionality

Check out our Broker Owned Apps blog post to learn more about this

Ready Logistics (also known as 1Dispatch) has the best processing app of a broker. More than one Super Dispatch customer has remarked that they likely modeled theirs after our own.

United Road’s app is notoriously bad – give yourself a lot of extra time to process UR loads.

Payment and Speed of Payment

United Road appears to have an automatic payment system, instead of manual billing. Carriers have reported being paid in the middle of the night, very quickly after delivery. Unfortunately, you must use their United Road App (Veritas) to get paid in this fashion.

MetroGistics Ready Logistics appears to have the fastest payment of any broker, by far.

CarsArrive appears to be the quickest of the broker-owned free load boards.

Pros of broker load boards:

  • On places like CarsArrive, night bookings are possible, so carriers don’t have to call anyone.
  • Getting paid is much quicker when you book directly with the broker.
  • On a broker load board, you always know it’s a legitimate load. Carriers don’t have to guess if it’s double posted or not actually brokered to that broker.

Wants for broker load boards:

  • Boards like United Road need better descriptions. Currently, it’s not clear when a car is inoperable or not.
  • Overall, broker load boards need to pay better.
  • You should be able to use third party apps to process loads (like Super Dispatch.)


Do you have anything to add about Central Dispatch or other load boards? Is anything in this piece inaccurate, in your experience? Who is the best load board, and why?

Let us know in the comments.

Manheim Mondays – Tim at JT Enterprises

Tim and his truck, owner operator of JT Enterprises at Kansas City Manheim on Monday Jan 14. Super Dispatch

To stay close to our customers and the car hauling industry in general, Super Dispatch regularly steps out of the office to ask people what they think: about our product, about the industry, or about anything that is topical for the people we create our product for. This week at Manheim Kansas City, we spoke with Tim, Owner Operator of JT Enterprises:

My name is Tim and my company is JT Enterprises. I’ve been hauling about 8 years.

What has been your biggest challenge today?

The snow!

Do you come out to Kansas City often?

Yeah, sometimes. Last week I was here 4 times. This week once so far, but I go where it pays to go.

Where does it pay to go?

Sometimes Colorado. Sometimes Rapid City. Denver area, Colorado Springs…

How do you get these jobs?
I have my own dealers that will call me. Then I use Central Dispatch. Then there’s rental car companies that call you all the time because they know you can get the job done?

“Last Monday was the first time I started my truck since before Christmas. Because I took time off. I’m a single dad, I’ve got a kid in college. And I’d like to spend time with him, too you know?”

And has it always been that way? That you have been able to put it all together that way?

Oh yeah. Well, there are times that we struggled but you know, I would hate to start over now and try to get my foot in the door with some of these people…last week I pretty much hauled for the same person from Nebraska to here. Bringing cars down and back to Nebraska. All for the same dealer. You know, they paid good.

Is this a good season for you for right now for that?

Actually, last Monday was the first time I started my truck since before Christmas. Because I took time off.

Are you able to do that often?

Oh, yeah. If you make enough money…I’m a single dad, I’ve got a kid in college. And I’d like to spend time with him, too you know?

So when you were first starting out, were you able to take breaks like that?

Oh no. I had to go go go go. My equipment is paid for now, it makes a big difference.

How long did it take you to do that?

A couple years, two and a half years. And then I bought a new trailer, sold my old trailer. And then I had to use up two years to pay for this trailer.

So about 4 years total?

Yeah, but fuel goes up and down and tires get more expensive. Insurance is a big thing. Insurance just goes up up up. And then you got Central Dispatch that when I first started hauling cars, I want to say it’s 39 dollars a month. 39.99. You know? It’s up to like $129 a month now, in just a few years. And I don’t know what they’re up to, what is different. They aren’t helping me any by upping their rates.

Are you still going to keep your account though?

Oh yeah, you know. I wish there was another load board out there. I mean…there’s been other people that tried it. But you know…

Yeah, that’s what we hear too…I’ve been writing a story about it recently.

There was another load board that started up and I think it was free for the first 30 days. And so I got on there, and compared to Central…they had the exact same stuff that was on Central at the exact same rate. So it’s like, what do you do?

But then it seems like there would be no way for a load board to start then? Because everything is already on Central.

Well, from what I understand, it’s a pretty expensive process to get something like that going. And I know some of the big guys back east that have talked about starting their own load board. But, you know it’s a big expense. I wouldn’t even know where to begin. I’ve tried to post some stuff on Central Dispatch before. My bank had some repo-ed cars that needed to go back to Chicago. I would only do it because the bank wanted me to do it, but I don’t go to Chicago. So, I’ll put it on Central, but heck I had to pay like a buck and a mile to get a car moved. It was amazing. Because if there’s anything on Central Dispatch from 12 cents a mile to sometimes you get like 90 cents a mile on certain items.

I mean, I’m not going to get out of my truck for less than $100.”

Man that just seems so low – 12 cents a mile?

Oh no, it’s crazy low. It’s ridiculous. But someone will do it. There will be somebody that will do it.

Why do you think they’ll do that? It doesn’t make sense.

I think they think they can get by with it.

So they just never learned how to budget?

Oh yeah, I’ve got people that I’ve hauled for, coming back from Dallas to Nebraska with a couple Dually pickups and a ford pickup for $500 bucks a piece out of them. And then there’s a guy that’s a rebuilder, uses Copart and he just buys it and expects you to go get it for him. And it’s like, Gosh I need 5 or 600 bucks to go down there. You know, if I have something going down there. And he says “Well, gee I can get some of these other guys to haul it cheaper.” and I’m like “well, then go for it, dude.”

Well, so what would be your biggest advice to someone younger or just starting out? Or that takes loads that are too low?

Gosh. Probably find something else to do. No really, I’m serious. There’s so much competition in it right now, that it has been that way for 2-3 years now. The competition is terrible. And there is somebody else that will stop and get it for peanuts.

Why do you think all of a sudden there is all this competition?

Well, there was a time when everything was paying really good. And that’s when I got into it. And there were several other people who did too. But there is a lot of people that will haul for nothing. And then there’s me – I’m not gonna.

But why do you think all of a sudden those people are doing it for nothing? As opposed to before?

You know, I don’t know. That’s a thousand dollar question. I don’t really understand that. Cause if I’m not making money, I’m not doing it. I’m parking my stuff at home and finding something else to do. But there is a big question on the Auto Transport Everything Facebook group: “What’s the lowest you’ll go?” and I mean, I’m not going to get out of my truck for less than $100. Like Lincoln, Nebraska to Omaha, Nebraska. I’m not going to haul from Lincoln to Omaha for less than $100. It’s only 50 miles, but still you got the time fighting through traffic, getting out, unloading, you might have to unload something to load something else on, you might have to move stuff around. Spend time in the dealership, do your inspection on the vehicle, strap it down, it’s time. It’s all time.

And some people were saying lower than that?

Oh yeah. People saying “I’ll do it for $50.” I’m not going to do it for $50. I’m sorry. You know, a tow truck gets $100 just for towing a car across town.


BacklotCars reaches faster car transport times enabled by our Shipper API

Like Super Dispatch, BacklotCars set out to disrupt a long-standing part of the automotive industry. With Super Dispatch focused on modernizing automotive logistics, BacklotCars is focused on modernizing automotive wholesale.

Four years ago, founders Justin Davis and Josh Parsons were working at Manheim Auctions. They saw a broken system – limited access to inventory, capital and inefficient transport.

Justin and Josh created BacklotCars, as an alternative to brick and mortar auctions. BacklotCars is connecting dealers across the United States and quickly becoming the easiest way for stores to both source, sell, transport and finance wholesale inventory. Both Super Dispatch and BacklotCars continue to disrupt long-standing industries.

Justin and Josh created BacklotCars, as an alternative to brick and mortar auctions.

How BacklotCars is different

“Originally, most dealers would go to local auctions to buy and sell cars. What we did was turn it into an online marketplace, without the physical location,” Sean, the Director of Transportation said to Super Dispatch. “This allows them to purchase inventory outside of their particular region. So for example, if I’m in Kansas City, I’m not limited to the local auction. I can purchase cars across the country.”

As BacklotCars opens up new trade opportunities for dealers, transportation becomes important. That’s where Super Dispatch comes in.

BacklotCars runs auto transport different than traditional load boards and auctions because of the technology it utilizes. Now auto dealers across the country can transact without stepping foot on an auction floor, or worrying about transporting their purchases.

As BacklotCars opens up new trade opportunities for dealers, transportation becomes important. That’s where Super Dispatch comes in.

Changing the game of auto transport

Before Super Dispatch, employees at BacklotCars would have to manually enter everything into spreadsheets. Sean had to type VIN numbers, condition reports, instructions, delivery and pick up information into their backend system and then post vehicles as loads on the Central Dispatch load board. A single morning’s worth of car sales could take a business day to type and post online for car transportation companies to find.

Before Super Dispatch, employees at BacklotCars would have to manually enter everything into spreadsheets.

“If we sold 50 cars a day, we would manually enter them on the load board or send them over to our partners using spreadsheets,” Sean said. “Which as you can imagine, is very time consuming. So sometimes the car that sold at 8 am wouldn’t get posted and shipped out maybe for a day.”

How BacklotCars ships cars in wholesale

Before Super Dispatch helped BacklotCars post loads and match carriers, auto transportation could take 10-14 days. With Super Dispatch, 80% of loads dispatched through Backlot are delivered in less than seven days, and 65% are delivered in less than five.

The BacklotCars sales team has successfully leveraged the reduced transport time to appeal to a wider range of customers.

“In sales when they’re promoting, they say ‘Hey, we can get your cars to you in 3-4 days.’ That’s a big promotion for people that are in our buy space,” Sean said.

That’s because Super Dispatch cuts their manual work in half by integrating with BacklotCars backend marketplace technology. Now, they only need to enter information for a car once – in their own system. Once that car is sold, its information is sent to Super Dispatch through the seamless API integration.

Super Dispatch cuts their manual work in half by integrating with BacklotCars backend marketplace technology.

From there, the BacklotCars team organizes the individual vehicles and send load offers to preferred carriers within their network.

“It just auto-posts everything the minute [a car] sells, because it’s already out there…we shoot it straight over to Super Dispatch.”

The connection to the API means that BacklotCars can offer loads to trusted carriers without ever calling them – instead, the carrier gets a text and email with the load information, which they can choose to accept.

If a load can’t be taken by their preferred carrier, they can still avoid the cumbersome load-posting process on Central Dispatch.Super Dispatch API makes it easy to post to Central Dispatch when you need.

The connection to the API means that BacklotCars can offer loads to trusted carriers without ever calling them.

Also, the logistics team can easily determine if a car was damaged in transport by reviewing the electronic Bill of Lading and inspection photos. Plus they can give ETAs to customers when loads are automatically marked as picked up or delivered.

“First thing I do every morning is I track vehicles that are assigned to specific carriers. Let’s say they were supposed to be picked up over the weekend, let’s say there was an issue and it didn’t get picked up, I see that,” Sean says of the Super Dispatch dispatching tool. “So we can communicate that quickly with our customers.”

What’s next for BacklotCars?

Because Sean and Julie no longer spend their entire day posting loads to load boards, they can focus on other things; expanding their transport region, optimizing trade routes and creating carrier contacts.

“On the accounting side we went from about 9 hours of paperwork to about 15 minutes,” Sean said. “As far as the load posting, if we had 50 cars to post, I would post from when I got to work to when I left.”

“I did other things in between, but most of that time I spent posting. Now I don’t post anything. It’s out there already. I’m able to look at new routes, create partnerships with new carriers. Things like that.”

In the next year, Backlot hopes to reduce 80% of their loads to a 5 day turnover time.

Super Dispatch is planning big things for 2019 as well.

Eventually, Super Dispatch will be an end-to-end unified vehicle shipping platform for car haulers, shippers and brokers, which will enable better communication throughout the entire industry.

In the near future, Super Dispatch will become the largest vehicle shipping platform – for brokers, carriers and shippers alike. The largest network of car haulers, shippers brokers will be available in Super Dispatch’s Broker and Carrier TMS. Through tools like our Smart LoadBoard and Carrier Vetting, our platform will automate, digitize and provide visibility into the entire vehicle shipping process, all within one system.

Eventually, Super Dispatch will be an end-to-end unified vehicle shipping platform for car haulers, shippers and brokers, which will enable better communication throughout the entire industry.


Conversations at Manheim Kansas City

To stay close to our customers and the car hauling industry in general, Super Dispatch regularly steps out of the office to ask people what they think: about our product, about the industry, or about anything that is topical for the people we create our product for. This week at Manheim Kansas City, we spoke with Dan, Owner Operator of DHI and Ty, CEO/Owner Operator of Cars on the Move:

Who are you and what is your company?

DAN: My name is Dan, from DHI. I own 3 trucks, I’m a fleet owner. I’ve been doing this for 8 years. I got into car hauling because I wanted to be home more. [laughs] I truly did. I did this because I owned an environmental cleanup company for the government. I owned a construction company. I did that for 12 years. I was on the road, Monday – Friday every week, so I looked at stuff and that’s how I got into it. It was supposed to be just me, one truck one trailer, that’s it. Now I got three of them, and I’m looking for a fourth. Ty is number four [laughs.]

What’s the hardest thing about the industry so far?

DAN: [laughs] I can’t say that…Probably fuel increases. I don’t know, it’s gotten kind of cut throat. What do you think, Ty?

TY: There’s nothing easy about this job.

DAN: Guys don’t work together anymore, like they used to when I first started. And I haven’t been in it for that long. Ty has been in it for a lot longer. But I don’t think guys work together as much as they used to.

Do you have an example?

DAN: Oh, I do. But I’m not going to… 

TY: Yeah, stay out of politics.

DAN: Yeah, the thing is about car hauling…is if you make a bunch of enemies…it’s a small circle. Yeah, there’s a lot of people that don’t know each other and if you start screwing up that circle… Oh yeah. It’s a tight-knit group. It’s a niche market. So you don’t want to make a bunch of enemies.

So Ty, you have worked here longer…how long have you been in?

TY: 19 years.

DAN: See? I told you, I’m just a punk, a little rookie! This guy is a legend.

TY: Yeah, I drive. I got a truck…a big rig. [laughs] I got a big one. That’s not quite as nice as the other 20 big rigs semis I had. I had a fleet of 20 new Peterbilt’s, sold out and I’m now starting over with one not so new big rig.

So do you also agree that is the hardest part of the industry? The lack of camaraderie?

Ty Thompson DHI Car Haulers Super Dispatch Manheim conversation eBOL app

Ty of Cars on the Move explains a point to Super Dispatch on the Kansas City Manheim car lot on November 8, 2018. Dan and Ty are Owner Operators and seasoned Car Haulers.

TY: I think that’s the biggest one.

DAN: That makes a big difference. Life is a lot better if everyone gets along, right? I don’t know, what do you think the hardest thing about car hauling is?

TY: It’s all the new apps – that are gonna fix everything. Like Super Dispatch! [laughs] Here’s another app, that will make it better. I’m into relationships. I miss that, I miss the relationships.

DAN: To me, what Ty said, that’s really accurate. I think we get away from talking to our customers, more now. They say “here you go, here’s the load – it’s all on your app.” And we don’t talk no more. We used to talk all the time. I mean this load here… I’ve had to work to get it loaded, and I don’t even know the customer.

And you used to know the customer?

DAN: Well, we did. It was on paper, so it was more personal. You used to walk in, and say “I need your signature” now it’s like walk in and you barely get your phone back.

TY: And you know, the network that you’re talking about is…it’s exactly right. It is a network. The problem is if you minus the people – what kind of network do you have? I’ve just got an app. That’s all.

DAN: Right. I don’t like it because I’ve had problems with other companies with apps. You know what I mean. I’ve companies where I do their app, and it is required to get delivered, and then when it comes time to get paid, all of a sudden “oh our app went down…you need to get a bill of lading signed.” Like what? That load was last week…Yeah I mean lucky for me I don’t get hurt, because it’s been mostly Kansas City and St. Louis where I run a lot. But it’s like…I can’t get that paper now. I’m a fan for and against apps, you know. They help and they hurt.

TY: I mean Super Dispatch app, or any app, it’s always okay. But it’s like – what happened to picking up the phone? I miss that.

DAN: Yeah I like that. I mean, It’s good for my biggest customer. Can you imagine all the Bills of Lading I’d have? All the stacks of paper? Because with my company, we do about 5-600 a month for one customer. So the app works good, for them. That’s handy.

TY: Yeah, plus you can still go in there and talk to them.

DAN: Yeah, but it would be hard to keep track of all that paper.

So maybe it’s better for existing relationships, but for new ones it’s almost made it worse?

DAN: It can. And you know, some of these guys are old school. I say I’m right on the cusp of the technology. I can really have a hard time with it, or I can make it real easy. But I got one driver, he’s a great driver, doesn’t tear anything up, but he struggles with it, in his 50s. There’s no doubt in my mind…you know I’ve never had to call that guy to see if he needs help, if he is going to make it to work on time or whatever – like I have with other people [laughs] – but he struggles with the technology side.

TY: And that’s what’s crazy too. You know there is a driver shortage, let’s make it worse by making it harder for the old guys.

DAN: Yeah, that’ll keep them!

We really enjoyed speaking with Dan and Ty (among a few other car haulers that we at Manheim Kansas City this week.) Tell us in the comments what your biggest challenge in the industry has been. Do you agree with them that camaraderie has broken down in the last decade? Or are all the apps what bothers you? Or is there something else?

Let us know! As always, thanks for reading.

Manheim Kansas City. Super Dispatch is the best eBOL and VIN scanner of any car hauler TMS

Super Dispatch has the best VIN scanner of any car hauler mobile app around. Click on this photo to download the free mobile app and TMS to test our text, barcode and QR code scanner.



TOP 8 things car haulers need to know before getting insurance

Your insurance is as important as buying or financing your truck and trailer, like we covered in our last posts. Because car hauling insurance can differ greatly from traditional truck insurance, Super Dispatch found an expert to help explain the process.

Brian Riker owns Fleet Compliance Solutions, which is a trucking consultancy that specializes in car hauling and towing. Due to his 30 years of experience in the truck and towing industry, he can help any new Owner Operator get their authority and wade through compliance violations.

Here are the 8 things Brian thinks are most important when shopping for truck, trailer and cargo insurance policies.

1. Read your policy well

Comprehensive cargo insurance is really what makes or breaks a car hauler with a brand new authority. But with all three of your insurance policies (truck, trailer, and cargo insurance) make sure to read your policy WELL. Ask questions like:

  • What is your monthly cost?
  • What is your deductible?
  • What does it cover?
    • Acts of god?
    • Collision?
    • Does it have Auto Hauler Constructive Total Loss?
    • Does it cover over-height loads?
    • Does it cover diminished value?
    • Does it cover burglary or vandalism?
  • Restrictions on coverage?
    • What ISN’T covered?

If you can’t read a policy inside and out, you might need to revisit being an owner-operator or get a consultant like Brian Riker. He sees the same situation happen over and over again with specialized freight haulers.

“One guy gets quoted $25,000 and the next guy gets $10,000. They think they have same coverage because they have the same million-dollar public liability for $100,000 cargo,” He says. “But what they don’t realize is that one of those policies might have a high deductible. Or one of those policies might have a lot of exclusions. So you really need to look at your policy to make sure it’s covering what you need.”

2. Make sure you have relevant car hauling experience

Brian Riker Super Dispatch Insurance quotes car hauler

Brian Riker, owner of Fleet Compliance Solutions

Most insurance companies won’t touch a new trucker unless they have had at least two years of driving experience with a fairly clean record. But car hauling is not like hauling general freight, and thus the insurance market for car haulers isn’t the same either. “Relevant experience” is one of the biggest factors in determining the price of insurance – emphasis on relevant. If you are a trucker with plenty of experience in general freight driving a dry van – don’t think that will cut it. Even with a decade of experience, general freight means little to a car hauling insurance agent

That’s because the defining traits of car hauling are: open air cargo, the need for chains and straps to secure and a hard to maneuver trailer. This kind of freight is higher liability and requires skilled maneuvering.

“To show that you have relevant experience, you need show you have operated open-deck carriers.” Riker says. “Like flat beds or low boys hauling equipment. And if you can document that, you can get more affordable insurance.”

3. Credit is a bigger factor than anything

“It shouldn’t be, but it is,” Brian says.

Insurance is ultimately a bet that you won’t cost your insurer more money in an accident than you can pay in premiums. Which means your credit is an important factor – they need to know you’ll pay on time and cover your deductible when the worst happens. When starting a business, good credit is necessary.

4. Watch out for towing insurance

eBOL super dispatch insurance blog car hauler Towing insurance can be problematic in a number of ways for car haulers. First, some insurance agents or groups will try to “upsell” new Owner Operators on extra towing insurance to accompany their liability and cargo insurance. This extra coverage will cost an Owner Operator more money, but basic towing insurance comes standard with many policies. An insurance agent might push for a more comprehensive towing plan because it will save an insurance company money on towing fees in the case of an accident.

Another issue is an agent issuing towing-specific insurance instead of car hauling-specific insurance. It will be cheaper, but it won’t cover nearly what is needed for a car hauler. Sure, a car hauler can operate with towing insurance but will likely be turned down by brokers and is putting himself at risk in the process.

.“It looks the same to the FMCSA on paper and it will get an operating authority,” Brian says. “But when they have an incident or they are transporting a vehicle across state lines, it may not cover your damages.”

5. Shop early, shop often

“I see guys put the cart before the horse, so to speak,” Brian says. “They’ll apply for an authority, and when they need the insurance filed, they’ll get stuck taking Progressive or what I call “providers of last resort” because they can’t find insurance anywhere else.”

Just like our first tip explained, the difference in insurance plans are up to the discretion of the agent. Shop around and gauge what your best deal is.

6. Have enough money for your deductible, always

“I charge $695 to start your initial authority, with $300 of that going to the FMCSA filing fee,” Brian says of his consultancy. So, I make $395 doing all the paperwork. And there are people that have to put that on a credit card because they don’t have $700 cash or in the bank to write me a check. And they’re trying to start a brand-new trucking company.”

This should be a given for all financial aspects of your new business, but always have cash in the bank for unexpected problems. Especially in car hauling where the liability is high, have at least the amount of your deductible in the bank at all times. Yes – that’s means at least $5,000- $10,000.

7. Stay away from captive agents

Much like “Shop Early, Shop Often” you must also “Shop Variety,” according to Brian Rikers.

“Stay away from the guy who can only write Progressive or can only write Farmer’s. You want to go to a “multi-line” agent because they can go shop among dozens of different companies to find you the best,” Brian advises. “And he’s the one who will probably choose from different underwriters what gets you the best rate.”

8. Have a plan

Brian Rikers is a person that helps Owner Operators plan, so that’s  his ultimate advice for new Owner Operators – make a plan for every aspect of your business,not just insurance.

“Have some customers ready, don’t just expect to get loads off the broker boards. Have an idea at least where you are going to get your customers, and have money in the bank,” Brian says. “Have cash put away. Don’t get in a hurry when you want to start your own company.”

Was there anything you wanted to know about insurance that we didn’t cover? Do you want to know more about deductibles or captive agents or the different types of insurance? Let us know in the comments!


Super Dispatch listens to feedback at AHAA

The bi-annual Auto Haulers Association of America Conference was in Fernandino Beach, FL. this fall, and Super Dispatch was happy to be in attendance for the second time ever.

Earlier this spring, we made a blog post about the ultimate takeaways our company had from the AHAA conference. The key difference between the fall and the spring was the amount of in-depth feedback we were able to get from all of the carriers at the conference. In the spring, we walked away from AHAA with a lasting impression about how time consuming it is for carriers to run a car hauling enterprise. This fall, our biggest takeaway was the extensive feedback we got on how carriers business needs change as they scale up. We were happy to hear that carriers really appreciate how focused Super Dispatch is on implementing their feedback, and we were surprised that it was not more common place.

Trucks and Trailers: financing as an Owner Operator

Financing your Car Hauler Dreams

If you just decided to make the jump into your own operating authority, you know money is a primary hurdle. Specifically, finding out where to get it.

You might’ve scrounged up the money for a CDL, training and testing. Now you can take the extra thousands you have laying around to buy yourself a shiny new truck to start hauling with, right?

Of course not! Here in America straight cash will get you anywhere you want – but 20 or 30,000 is a lot to cough up all at once. That’s why we have financing options. So how does a car hauler get the best deal possible, without being swindled?

What you need to finance a truck and trailer

 You will need to have a minimum 2 years of experience driving.

You will need to have a minimum 2 years of experience driving. That means they will pull your CDL and check your haul references to verify that experience

In addition to having a long driving record, you will need to put down at least 20% upfront and maintain a good credit score.

Some truck leasors will do deals with drivers who have credit below 600, but the lessor will end up paying thousands more and have to move through a secondary market.

While credit score is the primary factor in financing your truck, companies will watch out for other signs of bad credit. If an owner operator has 2 bankruptcies, 3 repossessions and can only put 5% down, they likely will not be financed.

Some factors – such as repossession – weigh heavier against your chances of getting a loan than a lower down payment.

How do I know if it’s a good deal?

There is no such thing as a bumper to bumper warranty in commercial trucking.

Unlike Consumer equipment, there are few financial protections in place for Commercial equipment once a contract has been signed. But there are signs Commercial Operators can be aware of before truck trailer car hauler

There is no such thing as a bumper to bumper warranty in commercial trucking.

Just read your contract, because the contract is going to specify exactly what is covered. People will compare it to a new car.

The only conversation that is said about the warranty is when the customer asks about a warranty and a sales person will say ‘yes, this has a brand new warranty.’ That might lead a customer to think they mean bumper to bumper coverage, but they didn’t say that. There is no such thing as bumper to bumper coverage in semi truck land.

A Consumer Protection lawyer in Kansas City, Bryce Bell, has a few suggestions on auto loans that are applicable to commercial financing.

“Bait and switch financing agreements are a big one,” Bryce says. Bait and switch is a tactic where a salesperson “pre-approves” the percent of a lease agreement (say, 10%) on the spot, pending some official approval from the bank. This makes the consumer feel like they already have a great deal on a new car. Then a week later, the sales team calls back saying the bank didn’t approve it at 10%, but the dealership found another place that could approve it on the spot for 20%. Now the customer is more likely to accept this bad offer, because for a week they were sure it was as good as bought.

Beware of red flags before you sign the contract.

Be sure to read the fine print of everything 5 times before you sign anything. Any contract comes down to – if you signed it, you own it.

How to keep a truck and trailer

Finally, once you have the truck, how do you make sure you keep up on those payments? Trucks aren’t going to run themselves (yet.)

Many Super Dispatch customers say the most common problem a trucker faces is unexpected maintenance costs.

Many experienced drivers think that new trucks are made worse, due to new government regulations and emissions standards. According to some SD customers, a truck can be running fine, but the check engine turns on.

If you’re an Owner Operator, try saving 5% of every load or a portion of your monthly income for future maintenance costs.

How have you financed your truck? What was your experience? Let us know below!



What kind of trailer should a beginning car hauler get?

Deciding your truck and trailer combination can be tough for beginning car haulers. Should you choose a tractor and double decker trailer? Do you get a Ford F450 and a wedge? These questions require a lot of thought. For a first time hauler, it is hard to make a decision. At Super Dispatch, we think the most important consideration for a beginning car hauler is trailer capacity.

How to decide what trailer size to buy

We created a flowchart to help you choose the best size trailer.

“Do you have a CDL?” is the most important question to start with:

Super Dispatch trailer CDL new to car hauling


Clearly, most of this decision will rest on the type of cargo you decide to haul. In this industry, certain cargo goes best with only certain kinds of trailers.

Best trailers for different kinds of car hauling

  • New cars are a high volume market and require larger trailers manned by experienced haulers.
  • The exotic car hauling market prefers enclosed trailers for extra protection.
  • Personal Vehicles shipping requires residential delivery so smaller trailers (attached to trucks instead of tractors) are more commonly used.
  • Tractors have fifth wheel steering and air brakes and thus can only be driven by CDL licensed commercial drivers.
  • Airport vehicle moves are some of the highest volume section of the industry, which requires large trailers (7-11 car haulers.)
  • Inoperable cars usually require forklifts to be moved, and can not be easily put on large double decker trailers.

The best all- around car hauling trailer

If you still aren’t sure what kind of hauling you will do, there are versatile trailers. Joey Slaughter, owner of Blue Ridge Transport LLC and author of The Beginner’s Guide To Auto Transport, suggests that new drivers buy trucks with 3 car wedge trailers.Super Dispatch BOL eBOL buying a trailer car hauler

“If you’re just beginning and have no equipment, I suggest starting with a three-car wedge trailer,” he writes. “It’s a reasonably inexpensive way to get into the auto transport business. I bought a new, three car trailer for approximately $7,000 and a used Dodge 3500 dually for $18,000 when I started. It’s easy to keep a three car trailer full, plus it’s a lot easier to maneuver in residential areas where a lot of deliveries are made.”

Super Dispatch’s product manager Vin agrees with Joey. He started hauling on a three car wedge in 2012, because of the easy profit margin.“If you can start with a three car, the first two cars will cover the cost of operation, and the third car is complete profit,” Vin says. Generally, only experienced car haulers can drive large capacity trailers. But do well hauling 3 and 4 cars at a time, and you will level up to hauling 7 or 11 cars quickly.

Stay tuned next week for our second piece about buying trailers! We will cover financing options, red flags to look out for and best buying practices.

A Guide to Shipping a Vehicle: a shipper’s perspective.

Not so long ago, I was reading car hauling-related blogs on Medium, and came across “A Guide to Shipping a Vehicle” by Brenden Mulligan.

He described his first experience ever shipping a vehicle across the country. And it was not great. He starts:

“I recently shipped a car across the country for the first time. My car ended up showing up filthy in darkness with $2,500 in damage which I didn’t see until the next day.

It was a confusing thing to set up. I imagine many people shipping cars have never done it and probably won’t need to do it again. So basically, the industry can take advantage of first timers.

Here are some things I wish I’d done differently:

  • Decide if you want open or closed transport. Open means the car will get very dirty, but it’s a lot less expensive and generally more available. Closed means the car is inside a container. I wish I would have done closed only so when the car arrived, it was clean.

  • Have the person on the pickup side take a zillion photos, send you a list of any and all damage that the vehicle had at pickup, and a photo of the pickup Bill of Lading, which is the document that is used to state the condition of the car. Know this inside and out so when it arrives, you know what damage is new.”photo inspection ship a vehicle BOL eBOL Super Dispatch car haulers

With just one experience in this industry, an individual vehicle shipper is advocating exactly a technology like what Super Dispatch offers.

Though his experience is from a completely different perspective than what we normally hear at Super Dispatch, he came to the same conclusion we have. Mulligan not only advises direct contact with the Carrier, but also photo inspections, and checking in on the location of your shipment. Our focus was on fixing the communication problems and headaches for the Carrier. But in doing so, we have begun to fix the problems on the shipper’s side as well.

Continue reading the rest of the article over at Medium….


Do Car Haulers Need a CDL?

Do I need a CDL with just a truck and flatbed trailer?

What are the CDL weight requirements for a car hauler?

Do I have to have CDL to haul 3 cars?

What is the maximum weight I can haul with a topkick and 40ft trailer?

I’m new to car hauling where do I start?

Hi, I’m new to car hauling-I’m looking to get a 1 or 2 car hauler to start, any suggestions?

These are some common questions that we get in the support window here at Super Dispatch. Because we have some former car haulers in our team, we decided to do a little overview of CDL steps and requirements.

A Commercial Driver’s License is a similar process to getting your regular driver’s license. You have to register within a certain state (where you reside,) you must prove your knowledge on a written permit test, hold a Commercial Driver Learner Permit for a period of time, and then perform a physical driving test.

Can I start hauling cars in ____ trailer without a CDL?

Depending on what kind of car hauling you do, you do not need a CDL to haul cars. Commercial Driver’s Licenses are designed to train commercial employees to drive heavy, oblong vehicles. Yes, there are trailers – like 2 and 3 car wedges – that are below the CDL weight requirement rules.

Rarely can we answer a weight requirement related question for someone – all vehicles and trailers have different GVWR and GCWR. No one but your truck and trailer will have these answers.

I often think that what people are really asking is “Should I start hauling cars without a CDL?”

This of course, we can’t answer either.

Do I need a Class A CDL to haul ____ truck and trailer?

While CDLs come in many classifications, Car Haulers need not worry about any classes or endorsements outside of a Class A CDL. Class A is the heaviest class of CDL, and thus the best fit for car haulers:

Class A CDL: Any combination of vehicles with a Gross Combination Weight Rating (GCWR) of 26,001 or more pounds, provided the Gross Vehicle Weight Rating (GVWR) of the vehicle(s) being towed is in excess of 10,000 pounds.

With a Class A certification, you can haul cars in a 50ft wedge all the way up to a 7 or 9 car trailer. If you aren’t sure what kind of trailer you will drive, or you aim to eventually be an O_O, this class is a must.

In Missouri (where Super Dispatch is based) obtaining a Commercial Driver’s License of any class at the DMV costs around $100 once it’s all said and done. Of course, actually paying for the license is the cheapest part of this process.

Can you get your cdl without going to truck driving school?

By this point in the CDL process, you might have noticed something: truck driving school is expensive. Whether it’s a single class, a semester or a community college – it can cost around $3,000.

This CDL thing is a huge barrier to entry!

The short answer is yes, in most states you can take both the CDL permit test and the physical driving test without paying for a trucking school. Most states will not require you to prove any sort of formal education.

Consider though, that going into any test completely blind is a bad idea.

There are some low cost options for the written and physical tests. Tom Stec, Super Dispatch customer and owner of Fury Transport LLC. in New Jersey studied for the written CDL permit test for free. To prepare for the written test, he simply read the New Jersey CDL Manual “cover to cover.”

“I prefer to read but others have watched YouTube videos and that worked better for them. There are even Apps for your phone that are in quiz format. Some people praise those because they don’t like reading,” he said.

Stec got lucky, because he was able to practice the physical driving test with his truck-driver father with his large trailer.

There are also companies and schools where you can schedule “practice tests” using your own equipment (or theirs) for a few hundred dollars. This allows you to get into a testing situation without paying thousands for multiple classes.

Most experienced car haulers scoff at the idea of classes; you can’t learn in a class, only in the field.

Do you need to test in the same vehicle that you will drive in?

Different people will say different things. The Missouri Highway Patrol (the department that runs Missouri CDL tests) says that you only need to prove your knowledge in a truck of the right classification. This means you could plan to car haul, but take a class or pass the test using a dry van. Remember though, a Ford F450 with the right trailer might be a Class A, but it won’t have air brakes, 5th wheel or a manual transmission. So you might walk out with a Class A CDL with air brake, 5th wheel and manual restrictions.

According to some of our customers, there is not much of a difference between car hauling trailers and traditional dry van.

“There’s no difference,” Tom Stec said. “We need a Class A (truck and trailer with air brake) You need additional endorsements for Tanker(hazmat),Passenger(bus), and doubles/triple trailers. We don’t need any of these additional endorsements but it looks good on your resume when applying for driving jobs!”

Prior to CDL Permit Test, you should:

  1. Obtain a valid federal MER MCSA-5875 form and Medical Examiner’s Certificate Form, (MEC) MCSA- 5876.
  2. Fill out a CDL application form specific to your state
  3. Study your state’s CDL Manual
  4. Take the CDL written permit test at a DMV

After acquiring your permit:

  1. Determine what kind of tractor / trailer combo you plan to pull
  2. Find a CDL trainer or a car hauling mentor
  3. Practice during the required time period in between your Permit and CDL test
  4. Learn every function and button about your truck / tractor / trailer

To prepare for your CDL:

  1. Get a mentor or trainer, or go to a CDL school to practice physical driving
  2. Practice:
    • Pre-trip inspection
    • Basic vehicle control
    • Road driving

CDL Super Dispatch mobile Any tips for passing driving test?

“When doing the road test, before you start driving you have to do a walk around inspection. You have to explain every single thing in detail and you can’t assume the instructor knows what you’re talking about. Picture instructor as a person who is new to trucking and you are explaining everything to them for the first time,” Stec said. “My road test instructor said that I did a better job at explaining everything than the instructors do at the CDL schools.”